by Joan Bowling | Nov 19, 2020 | Customer Service, Networking, Public Speaking
Your Voice Matters Nov 19, 2020 My friend had been on my mind for some time that day and I decided not to push the thought aside any longer. I picked up phone and to see how she was. My friend answered the phone and when she realized it was me, there was a release of...
by Joan Bowling | Oct 22, 2020 | Customer Service, Dealing With Difficult People
Emotions Under Pressure Oct 22, 2020 My adorable 23-year-old nephew is a “tall drink of water” as my 96-year-old Aunt Lucy would say. That is my aunt’s way of saying that he is a tall guy! Adam is 6 feet 4 inches tall. What gives him additional height is his dark,...
by Joan Bowling | Aug 13, 2020 | Public Speaking
All Write Already! Aug 13, 2020 To become a better speaker, focus on your writing skills. Why? Great communications whether written or verbal have many good things in common. Good oral presentations incorporate thoughtful word choices, good story flow, and a strong...
by Joan Bowling | Jul 23, 2020 | Customer Service, Networking, Sales
The Rules of Engagement (virtually, of course) Jul 23, 2020 Ah, the commute to the training room is very short nowadays. Just walk down the hall into your home office. Sound check? Good. Visuals good? Check. Slides ready? Correct. And with this you feel like you are...
by Joan Bowling | Jul 2, 2020 | Customer Service, Networking, Public Speaking
What Story Are You Telling Yourself? Jul 2, 2020 Imagine this. You are presenting a large research project to your boss. You have spent days and days of researching, writing and preparing this report. And, you are pretty proud of what you have to present to her. It is...
